Terms of sale

Who you are buying from

Seletta is the seller behind this shop. You can write to us at selettalab@gmail.com.

How an order is made

Paying for what is in your bag is an offer to buy it. The contract between us is made when we email you to say the order has been accepted, not at the moment the payment is authorised. If we cannot accept an order, because the last one has just sold or because a price was shown wrongly, we will tell you and refund what you paid in full.

Prices, tax and delivery charges

Prices are shown in EUR and include VAT. Delivery is charged separately and the amount is shown before you pay; it is free on any order over €60, counted after any discount. Any customs duty or import tax on an order sent outside the European Union is yours to pay, and is not part of what you pay us.

Paying

Payments are taken by Stripe, and we accept the cards it offers at checkout. Nothing leaves the studio until the payment has cleared.

Delivery

Orders are prepared within one to two working days. Any delivery time quoted at checkout is the carrier's estimate rather than a promise from us. Risk in the goods passes to you when they are delivered to the address you gave.

Changing your mind

Buying as a consumer in the European Union, you have fourteen days from the day you receive the order to change your mind, for any reason and without giving one. Tell us inside those fourteen days by writing to selettalab@gmail.com, then send the goods back within fourteen days of telling us.

Return postage is yours to pay unless what arrived was faulty or was not what you ordered. You are welcome to handle a candle as you would in a shop; if it is worth less because you did more than that, because it has been lit for instance, we may reduce the refund to reflect it. We refund within fourteen days of the goods reaching us, by the method you paid with.

This right does not cover a place at a workshop held on a set date, which is a leisure service with a fixed date, nor anything made to your own specification. The cancellation terms shown with a workshop apply to it instead.

If something is wrong with what you bought

What we send has to match its description and be of satisfactory quality. If something arrives damaged, faulty or not as described, tell us and we will repair it, replace it or refund it. That right stands on its own and is not affected by the fourteen days above.

Burning a candle safely

A candle is a naked flame. Never leave one burning unattended, keep it clear of anything that can catch, keep it away from children and animals, and follow the guidance on the candle care page and on the base of the jar. We cannot be responsible for damage done by a candle used in some other way.

Workshops

A place is held once it is paid for. The cancellation terms shown with the workshop when you book form part of these terms. If we have to cancel a workshop, we will offer you a place on another date or a full refund, whichever you would rather have.

Promotion codes

One code to an order. A code has no cash value, cannot be exchanged for one, and can be withdrawn at any time before it is used.

Your account

A sign-in link is sent to your email address and expires twenty minutes later. Anybody who can read that inbox can sign in as you, so keep it to yourself, and tell us if you think somebody else has been in your account.

Our photographs and our words

The photographs, the writing, the drawings and the 3D models on this site belong to us, and may not be copied or reused without our permission.

What we are responsible for

We are responsible for loss you suffer as a foreseeable result of our breaking these terms. We are not responsible for loss that was not foreseeable, nor for business losses. Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not let us limit.

Law, and what to do if we cannot agree

These terms are governed by the law of Cyprus, and the courts of Cyprus have jurisdiction. If you live elsewhere in the European Union, that does not take away the protection of the consumer law where you live, or your right to bring a claim there.

Please write to selettalab@gmail.com first, because almost everything is settled that way. If it cannot be, a consumer in Cyprus may take the complaint to the Consumer Protection Service of the Ministry of Energy, Commerce and Industry.

When these terms change

The terms in force on the day you order are the terms your order is made under. Changing them afterwards does not change an order already placed.